Terms and Conditions

Last Updated: 23rd May 2018

1 Agreement

1.1 By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms and Conditions and you agree to comply with all applicable laws, rules and regulations.

2 Your Details

2.1 When you register with the pillaitutors.co.uk web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

3 The Contract between Us

3.1 Any contract for purchases made through the web site will be with Pillai Tutors Ltd , a limited company number 10730330 whose registered oﬃce is at The Long Lodge, Kingston Road, London, England, SW19 3NW.

4. Governing Law and Jurisdiction

4.1 This contract (and any non-contractual obligations or dispute or claim arising out of or in connection with it) is subject to English law. These terms shall be governed by and interpreted in accordance with the English law and the English Courts shall have jurisdiction to resolve any disputes between

5. Force Majeure

5.1 Pillai Tutors Ltd shall have no liability to you for any failure to deliver goods / service, you have ordered or any delay in doing so or for any defective to services that is caused by any event or circumstance beyond its reasonable

6 Complaint

6.1 Pillai Tutors Ltd operates a complaints handling procedure to resolve disputes when they ﬁrst arise. If you have a complaint with the web site, please contact the customer service centre at the following email:m.pillai@pillaitutors.co.uk

or alternatively you may contact us at the following postal address:

Customer Services, Pillai Tutors Ltd, 7-15, Greatorex Street, London E1 5NF

7 Viruses and Other Misuse

7.1 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

7.2 By breaching this provision, you would commit a criminal oﬀence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to

8 Data Privacy

8.1 Pillai Tutors Ltd may gather data, but only in accordance with the Data Protection Act 1998. Any information about you (such as that requested on any forms) will be used for the purpose of providing the services requested. Any data is distributed only within Pillai Tutors Ltd and to no other external organisations without consent.

8.2 Pillai Tutors Ltd has a privacy statement for all clients. All personal details that you give us are securely stored. We do not store credit card details nor do we share customer details with any 3rd parties. All credit card transactions are processed by Stripe and as such Pillai Tutors Ltd is never in possession of your card details. Pillai Tutors Ltd do not, nor ever intend to, supply or sell customers details to any outside You can see Stripe’s Privacy Policy here: https://stripe.com/gb/privacy

8.3 Pillai Tutors Ltd will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part Pillai Tutors Ltd cannot be held liable for any loss you may suﬀer if a third party procures unauthorised access to any data you provide when accessing or

9 Events beyond our Reasonable Control

9.1 We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not aﬀect your statutory

10 Changes to Site

10.1 Pillai Tutors Ltd may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. Pillai Tutors Ltd reserves the right to withdraw oﬀers and discounts at any time and at our discretion. Whilst every eﬀort has been made to ensure the accuracy of the information presented, Pillai Tutors Ltd do not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. Pillai Tutors Ltd does not accept liability for any errors or

11 Disclaimer

11.1 Pillai Tutors Ltd disclaims all warranties, expressed or implied, including without limitation the implied warranties of merchantability and ﬁtness for a particular

11.2 In no event shall Pillai Tutors Ltd be liable for any damages whatsoever, and in particular we shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost proﬁts, loss of revenue, or loss of use arising out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or

11.3 Pillai Tutors Ltd grants access to the pages contained herein upon condition that the visitor or viewer accepts the jurisdiction of the courts and laws of England to govern matters between us in relation to this web

11.4 This website and assessment papers may include inaccuracies or typing errors. Changes are made from time to time on this website, and to the information contained within it. Advice received or gleaned from this website should not be relied upon for personal, medical, legal or ﬁnancial decisions and you should contact an appropriate professional for speciﬁc advice tailored to your

11.5 Pillai Tutors Ltd does not suggest nor imply that any score achieved on any of its products will result in a pass in any exam nor acceptance at any

11.6 Pillai Tutors Ltd shall have no liability to you for any failure to provide access to the website. Whilst every eﬀort is made to ensure access to the web site at all times, there may be periods where the website is oﬄine

12 Limitation of Liability

12.1 Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction

13 Links

13.1 Any websites owned by Pillai Tutors Ltd may include links that will allow you to leave the site. These linked sites are not under the control of Pillai Tutors Ltd and as such Pillai Tutors Ltd is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such

13.2 Pillai Tutors Ltd is not responsible for webcasting or any other form of transmission received from any linked site. Any links provided by Pillai Tutors Ltd are only as a convenience, and the inclusion of a link does not imply endorsement by Pillai Tutors Ltd of any

13.3 Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that sites own terms and conditions, to which you should

14 The Customer

14.1 Pillai Tutors Ltd does not sell products for purchase by children. Pillai Tutors Ltd sells products for purchase by adults. If you are under 18 years old, you may use Pillai Tutors Ltd.co.uk only with the express permission or involvement of a parent or

15 Losses

15.1 Pillai Tutors Ltd will be responsible for any losses you suﬀer as a result of us breaching these Terms if the losses were reasonably foreseeable to both you and to us when you joined Pillai Tutors Ltd.co.uk. Pillai Tutors Ltd will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you joined Pillai Tutors Ltd.co.uk

16 Promotion Oﬀers

16.1 We sometimes oﬀer customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional oﬀ Trial members can at any time choose not to continue to regular membership at the end of the trial period. You can cancel your promotional membership in Your Account at any time.

16.2 Any products acquired during registration using a promotion code, are the property of Pillai Tutors Ltd.

16.3 Any actions perceived by Pillai Tutors Ltd, to be a misuse will result in that registration being terminated without notice. This includes organisations or groups attempting to acquire bulk quantities of products or the same household attempting to acquire large

16.4 Refunds for goods / service purchased under a promotional oﬀer will be based on the terms of the promotional price if refund is applicable. Your statutory rights are not aﬀ

17 Promotion Code

17.1 Using Promotion Code: Promotion Codes can only be used online at pillaitutors.wpenginepowered.com subject to these general terms and conditions, and any other speciﬁc conditions notiﬁed to you on the issue of promotion code. Promotion Code is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Promotion Code. Your use of Promotion Code indicates your agreement to be bound by these Promotion Code Terms and Conditions.

Pillai Tutors Ltd reserves the right to withdraw or cancel Promotion Code(s) for any reason at any time.

17.2 Distribution of Promotion Code(s): Promotion Code(s) are, and remain at all times, the property of Pillai Tutors Ltd. The right to use Promotion Code(s) is personal to the original recipient and may not be transferred. No Promotion Code(s) may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Pillai Tutors Ltd. Promotion Code(s) distributed or circulated without the written approval of Pillai Tutors Ltd, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

17.3 Security and Fraud: When you use Promotion Code(s) you warrant to Pillai Tutors Ltd that you are the duly authorised recipient of the Promotion Code(s) and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of Promotion Code(s) to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal oﬀ If we reasonably believe that any Promotion Code(s) is being used unlawfully or illegally we may reject or cancel any Promotion Code(s) and you agree that you will have no claim against us in respect of any rejection or cancellation. Pillai Tutors Ltd reserves the right to take any further action it deems appropriate in such instances.

17.4 Limitation of liability: At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. All oﬀers are subject to availability and while stocks last. Pillai Tutors Ltd shall not be liable to any customer or household for any ﬁnancial loss arising out of the refusal, cancellation or withdrawal of any Promotion Code(s) or any failure or inability of a customer or household to use Promotion Code(s)for any

17.4 Miscellaneous: We reserve the right to vary or terminate the operation of any Promotion Code(s) at any time without notice. The failure of Pillai Tutors Ltd to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Pillai Tutors Ltd reserves its rights in respect of these terms and conditions at all

18 Resale

18.1 No Pillai Tutors Ltd products are available for resale. Any products found to be acquired through resale will become the property of Pillai Tutors Ltd.

19 Privacy Policy

19.1 Use of email addresses – Pillai Tutors Ltd uses the email addresses entered at registration to inform the recipients about the progress being made by the

19.2 Use of addresses – Pillai Tutors Ltd uses the addresses to send any hard products purchased and

19.3 Security of information – Pillai Tutors Ltd does not share the information we collect with any other

20. Information we collect

20.1 Log ﬁle information, including IP addresses. You can visit public areas of the site without identifying yourself or providing any personal information

20.2 Tracking IP addresses

20.3 Monitoring how long a user spends on the site and which pages he/she visits – this helps us evaluate the use of diﬀerent parts of the website.

20.4 We collect website usage information and information about your computer and internet connection, including your computer’s IP address, the type and version of browser (such Internet Explorer 7 or Firefox 3.6) and operating system you use, your internet domain and, if you arrived to our website via a link from another website, the URL of the linking page.

20.5 We use this information to ensure, as far as is practical, that our site is compatible with the browsers and operating systems used by most of our visitors. We also use it for in-house research to improve our understanding of customer needs in developing the website.

20.6 The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual users.

20.7 We will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services.

21. Consent

21.1 By using our website, you therefore consent to the collection and use of your personal information by Pillai Tutors Ltd as detailed in this privacy policy. Any changes to the policy are posted on-line and available on the

22. Security

22,1 Pillai Tutors Ltd site is powered and managed by Xavier Tech Limited, company number 08640384 .

22.2 No credit card information is stored on our own.

23. Mock Exams

Bookings

The mock exams are run and managed by pillaitutors.co.uk, which is a trading domain for primary education of Pillai Tutors Ltd.
The day, date, time, venue and duration of each mock exam are given on the website.
Nothing physical will be sent to you upon booking. You should however receive an order confirmation email, so if this does not reach you within 2 hours, please email us on m.pillai@pillaitutors.co.uk to confirm your order and email address.
A week before the mock exam, you will receive a further email with your child’s candidate number and further instructions.

Emergency Info & Medical Information

You are required to disclose to us if your child has any medical condition that may occur or need attention during the mock exam. You are required toprovide a relevant/valid emergency contact number for each student when booking. We will use this number to contact you in the event of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and relevant for the day of the exam. Should this information change, please ensure you update us.
Mock Exam Bookings cannot be changed.
Mock Exam Bookings are non-refundable.

Communication / Feedback

Please add m.pillai@pillaitutors.co.uk and to your email safe list to ensure correspondence regarding the 11+ mocks do not go to your junk folder.
Pillai Tutors Ltd cannot guarantee that the results your child achieves on the mock test papers will reflect the results they achieve in their real 11 plus exam (s).

Registered in England & Wales no. 10730330.

Registered Address: Pillai Tutors Ltd, 7-15, Greatorex Street, London E1 5NF

TERMS AND CONDITIONS